Public institutions are often regarded as places where the time of the citizen is not respected, does not take into account their needs and does not help in solving problems with which they report. It does not have to be this way! A small change can significantly increase his satisfaction. The best proof of this are offices that decided to implement queue management systems.
The long waiting time for admission is a problem in almost every office. Especially when it comes to places such as the City Hall or the Labor Office. In the case of both of these institutions, we often deal with a badly organised system of the flow of applicants, which contributes to the extension of waiting times and frustration of citizens. In such a situation, the perfect solution is to implement a professional queue management system. They found out about it, among others institutions such as the City Hall of Jelenia Góra, the County Employment Office in Gniezno, the City Hall of Płock or the City Hall of Katowice. Using the experience and knowledge of DASOFT, modern queue management systems were implemented in them, the task of which was to significantly improve the process of customer service. More and more Polish offices, following the times, modernize their service system, thus positively influencing their image, employee efficiency and quality of work.
The implementation of queue management systems in the above-mentioned institutions has significantly improved their image. They cease to be seen as archaic because they follow the spirit of modernity. The computerization of the petitioner service process allowed for a significant reduction in waiting time. Thanks to the fact that the queue is orderly and everyone knows when it will be served, they can organise their time better. No need to guard their place means that the petitioners can move freely around the facility and perform other tasks, e.g. in other rooms. This expectation is noticeably shorter and the feeling of "wasting time" disappears. As you can see, an apparently small change changes the perception of Polish offices to a great extent.