Queue management system in medical facilities and customer satisfaction

Queue management system in medical facilities and customer satisfaction
6 April 2021

Long waiting times for patients are hardly news these days, and waiting in lines can ruin even the best-planned day. Queue management systems are a remedy for this problem – they can reduce waiting times, make the process more streamlined, all while reducing the number of possible pain points for patients waiting for their visit in clinics. What makes Dasoft’s solution stand out? How do Qmedia and Feedback work?

In the time of the COVID-19 pandemic, which saw remote doctor’s visits and telemedicine surge in popularity, the system can help and alleviate the issue of crowded waiting rooms, thus helping ensure proper social distancing. Without a queue management system, every clinic would get packed, rendering any and all attempts at social distancing pointless – and it is not a matter of if, but when.

What is a queue management system?

State-of-the-art queue management systems are increasingly used to manage the flow of people in places, where many have to wait for something – in offices, hospitals, pharmacies, shops and banks. Back in the day, all these places would have waiting rooms, which filled up – making it harder for medical professionals, as well as administrative staff to work efficiently. These days, it is no longer the case – and with centralised queue management systems, the flow of traffic in clinics is smoother – natural, even.

The first developed queue management systems were installed in government offices, post offices and banks. These days, they are installed in every place that sees many people come at the same time in order to deal with their matters.  Dasoft offers two solutions of this kind – QSET and Qweb, along with QPortal, which enables cloud management – hosting all the data gathered in real time from the queue management system.

What is more, the Dasoft QMS can also play the role of an information point. The Qmedia device, which is available for an additional fee, also enables:

  • creating a graphic layout;
  • adding or removing content about the facility or building layout;
  • displaying advertisements;
  • creating playlists;
  • managing all content displayed on the screen.

Dasoft’s queue management system – how does it work?

Regardless of whether you decide to go with QSET or Qweb, you get a state-of-the art queue management system, used by clinics, doctor's offices and emergency rooms in hospital wards to ensure the best possible patient experience. They streamline patient registration and improve patient flow in public and private healthcare facilities, all while ensuring comfort of frontline healthcare professionals – people who manage appointments, issue electronic prescriptions and take care of patient registrations.

QSET / QWEB – what makes them worthwhile?

Dasoft developed its queue management system on the strong foundation of modern technologies, after carrying out a comprehensive analysis of the needs of all potential clients. Consultations on a large scale in medical facilities have enabled us to develop state-of-the-art solutions that set the bar in the field of patient care. What is more, its unique Feedback feature lets hospitals and clinics stay on top of patient feedback after a visit.

Queue management systems – what are their benefits for healthcare facilities?

It might sound like a cliché, but no one can deny that patients and their well-being are paramount in every medical facility. Thanks to the queue management system, every patient can enjoy better and safer medical diagnosis – with remote appointment scheduling (Qweb), SMS or e-mail, they can confirm, postpone or cancel their doctor’s appointment, which makes the doctor’s work far more efficient – all thanks to the fact that they do not have to sit around waiting. At the same time, thanks to better flow of patients in clinics, more patients who are waiting for their visits can take advantage of the free appointment slots.

When it comes to patient registration, the system streamlines processes at all levels thanks to real-time access to all information, verification of waiting patients, as well as handling unconfirmed and cancelled appointments. All these features – including automatic appointment cancellation, confirmation and rescheduling – contribute to better communication between healthcare professionals and the patient.

The Dasoft platform is a source of benefits for doctors, as it enables them to better manage their working time, verify patients, admit an emergency patient and enter their working hours. With a range of integrations of the web-based and out-of-the-box solutions, they have access to more details and information about their patients. What is more, the manager of the facility can easily check how many patients are expected on a given day.

Some of the most interesting features of the queue management system from Dasoft include:

  • better admission room efficiency;
  • drug administration and biological material collection points for laboratory tests with Qmedia;
  • comparative statistics in the Feedback system;
  • timesheets for hospital staff and healthcare professionals in QSET/Qweb.

All these features combined help medical facilities to not only save a lot of time and energy, but even reduce costs – including electricity bills, all thanks to the centralisation of all elements of the queue management system.

Modern technologies in a medical facility

Deploying a queue management system makes the facility look more modern and leads the patients to believe that it is more prestigious, resulting in additional marketing and PR benefits. Deploying queue management systems greatly improves the comfort of the staff, all while making patients more comfortable while waiting for their appointment. This is very important today, when in-person visits are recommended for urgent cases only.

Even if a line forms, it is still much shorter than in the days before such systems were developed – and because of that, everybody benefits, regardless of their position in the facility. Continuously developed and improved, queue management systems are essential in any medical facility – regardless of whether it is a private clinic or a public hospital.