The QWEB queue management system supports complex, dedicated algorithms of the provided services, has extensive personalisation options and provides detailed analyzes.
Everything is connected together
The Qweb queue management system is a comprehensive and reliable order management system for companies and institutions that direct their services to individual customers. The system configuration allows for great flexibility, and the program is adapted to support a wide range of AKIS components.
Fast access
The queue management system is managed via the internet platform. Thanks to Qweb network components, no additional software installation is required.
Optimisation
Qweb is used in branches of banks and insurance companies, health care institutions, offices and other institutions and companies.
Centralisation
The Qweb architecture supports central management of multiple sites. Queuing algorithms are dedicated to fast and autonomous customer service. They are effective and easy to manage.
Capabilities of the QWEB queue system:
Web management
Central management and preference settings via a web browser.
Open information base
Possibility to publish data on the number of waiting people in real time for each service in each branch.
Flexibility
Possibility to create separate statistical reports based on selected information.
Speed
Toolkit for instant report generation. A separate page allows you to monitor the current waiting status on an ongoing basis.
Reminders
Informing customers of an upcoming call via SMS or e-mail.
The QWEB solution includes:
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Classic
The Classic ticket dispenser has a modern and ergonomic design - it fits into any interior. The powder coating protects the metal from scratches and other external damage. The housing can be in any colour from the RAL palette. The standard finish is gray.PARAMETERS
- embedded computer with PC operating system
- OS: Windows 10 Home/Pro
- built-in 17 inch touch screen
- built-in high-speed thermal printer
- the possibility of mounting a built-in microphone
- selection of services using a virtual menu displayed on the touch screen
- compatible with a wide range of optional features (software)
- connection via TCP/IP
- the possibility of developing the appearance of the client's interface
- modern, ergonomic exterior design
- can be used as an information point
- dimensions 185 (thickness) x 408 (width) x 1287 (height)
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Elegant
The Elegant ticket dispenser has a modern, ergonomic design that will suit any interior. The casing is made of aluminum in a silver metallic colour with black stripes on both sides.PARAMETERS
- embedded computer with PC operating system
- OS: Windows 10 Home/Pro
- built-in 19 inch touch screen
- built-in high-speed thermal printer
- selection of services using a virtual menu displayed on the touch screen
- compatible with a wide range of optional features (software)
- connectivity via TCP/IP
- the ability to customize the appearance of the client interface
- modern, ergonomic design of the outer casing
- can be used as an information point
- dimensions 320 (thickness) x 460 (width) x 1330 (height)
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Lite
The LITE ticket dispenser was created for the needs of service rooms with a small or medium number of visitors. The supported services or operations can be split between five or ten buttons depending on the version of the device. The modern and ergonomic housing will fit into any interior. Silver white as standard.PARAMETERS
- connectivity via TCP/IP
- two versions, with 5 or 10 buttons
- high-speed thermal printer with cutter
- modern and ergonomic housing
- small size
- configuration via the web interface
- easy to assemble, use and maintain
- depending on the version, included with or without the base fixed to the floor
- dimensions 270 (thickness) x 140 (width) x 150 (height)
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Neo
The NEO ticket dispenser was created for the needs of service rooms with a small or medium number of visitors. Supported services or operations are represented on the LCD monitor as virtual buttons. The modern and ergonomic housing will fit into any interior.PARAMETERS
- connectivity via TCP/IP
- built-in 12 inch touch screen
- built-in high-speed thermal printer
- small size
- configuration via the web interface
- easy to assemble, use and maintain
- depending on the version, included with or without the base fixed to the floor
- dimensions 306 (thickness) x 208 (width) x 150 (height)
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MATRIX
The main DIGITS PLUS display is based on the QMS AKIS system.
Its basic task is:
- providing the ticket number (three digits) of the called customer,
- number of the room or workstation (two digits) to which the client is called,
- an arrow that shows the direction of the room or station,
The DIGITS PLUS display is made in the LED segment technology.
PARAMETERS
- display with 3 + 2 digits
- available in three LED colours (red, green and blue)
- energy-saving LEDs with long life
- aluminum housing
- modern and ergonomic design
- RS485 interface
- dimensions 33.5 (thickness) x 597 (width) x 143 (height)
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Matrix
The MATRIX display was created to work with the technologies of the AKIS queue management system. The main task of this display is to show the ticket number (three digits) of the client called to the station, or the number of the station. MATRIX is made in the RG LED dot matrix technology. RG LED diodes allow displaying information in two colours (red, green or both). It comes in versions without an assembly system and with an assembly system, and with or without a square or oblong information board.PARAMETERS
- 16 x 32 pixel display (up to 3 digits)
- two-colour LEDs (red, green, or both)
- the ability to display text information
- font selection
- energy-saving LEDs with long life
- black anodized aluminum housing
- small, ergonomic housing
- RS485 interface
- dimensions 28.5 (thickness) x 324 (width) x 150 (height)
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Digits
The display of the DIGITS stand was designed to work in the technology of the AKIS queue system. The main task of this display is to show the ticket number (three digits) of the client called to the station or the station number. The DIGITS display is made in the LED segment technology. It comes in versions without an assembly system and with an assembly system, and with or without a workplace number (square or long) display.PARAMETERS
- three-digit display
- available in three LED colours (red, green and blue)
- energy-saving LEDs with long service life
- aluminum housing
- modern and ergonomic design
- RS485 interface
- dimensions 33.5 (thickness) x 317 (width) x 143 (height)
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Colours
COLOURS stand display was created to cooperate with the technologies of the AKIS queue management system. The main task of this display is to show the ticket number (three digits) of the client called to the station or the number of the station. COLOURS display is made in RGB LED dot matrix technology. RGB LEDs allow for displaying information in three colours (red, green or yellow). RGB LED diodes used in the matrix are characterized by long life and energy efficiency. The housing is made of black anodized aluminum.PARAMETERS
- 32 x 16 pixel display (maximum three-digit ticket number
- the ability to display each digit in a different colour
- energy-saving LEDs with long service life
- black anodized aluminum housing
- small, ergonomic housing
- RS485 interface
- 7 different colours using Qset (red, green, yellow, blue, cyan, magenta, white)
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Keypad 3B
The Station 3B keypad is used to manage the flow of customers in the assigned queue or assigned queues. The keypad is used when no additional functionalities are needed or, for security reasons, it is not possible to use a computer with a keypad application at the workplace. The 3B keypad assigned to the workstation connects to the application on the AKIS queue management server, depending on the product version, via WiFi or RS485 interface. The keypad is equipped with membrane buttons, has three function buttons and a segment LED display.PARAMETERS
- RS485 interface (in this case, power and data run over one wire)
- WiFi version is equipped with a battery and a charger
- calling the client according to the order of registration in the queue
- changing the status of the called client to served or absent
- segment LED display
- number of the called client shown on the LED display
- system information shown on the LED display
- phone booking option supported
- no need to have a working computer at the station
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Keypad 16B
16B Keypad The station 16B keypad is a multifunctional device that is used to manage the flow of customers in an assigned queue or in assigned queues. This type of keypad is used when its functions are necessary, and for security reasons it is not possible to use a computer with a keypad application at the workplace. The 16B keypad has three versions. The first connects to the AKIS Technologies QM server via TCP / IP, the second connects to the AKIS Technologies QM server via CAN / LAN, the last connects via CAN. The station 16B keypad can manage the workstation LED display, which can be connected via a separate output socket. The keypad has 16 membrane buttons and an LCD display. The keypad of station 16B is easy to use.PARAMETERS
- connection via TCP / IP protocol with DHCP support, connection via CAN / LAN protocol with DHCP support or connection via CAN BUS
- authentication in QMS with a user code
- Informative LCD display
- calling the next customer in the queue or with the help of the ticket number
- ticket number of the served customer and the next waiting customer shown on the LCD display
- information about the length of the queue
- customer registration directly at the service desk
- carrying out operations in advance for the requested client
- LED information indicator
- compatible with the Cyrillic alphabet
- external power unit
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Keypad LCD
The LCD workstation keypad is used to manage customer flow in the assigned queue or in the assigned queues. It is used when no additional functionalities are required, it is not possible to use a computer with a keypad application at the workplace or for safety reasons. The workplace keypad connects to the queue management server application via WiFi.
PARAMETERS
- seven inch LCD IPS touch display
- wireless data transmission
- was created in two variants, for the needs of feedback from the client or to call the client
- calling the client according to the order of registration in the queue (with the option of calling the client)
- changing the status of the called client to served or absent
- registration of a ticket in a selected queue (according to configuration) (with the option of calling the customer)
- the requested customer's ticket number as shown on the screen
- system messages displayed on the screen
- no need for a PC at work
- battery charging with the included mains transformer
It is possible to add some or all of the following modules:
Qmedia
An additional application that helps to create a graphic layout, add or remove content, display ads, create playlists and manage all content displayed on the screen.
Qportal
Possibility of management in the cloud, containing all data collected in real time from the queue management system.
Feedback
Additional devices enabling the ranking of sales representatives and collecting opinions on the quality of customer service.