Queue management system at the City of Warsaw Office
The system not only helps manage queues more effectively but also supports the daily work of city employees. Automatic assignment of service categories to specific desks, intuitive navigation on screens and kiosks, and a clear queue structure all contribute to greater efficiency across the office. This is a strong example of how simple, user-oriented technologies can raise the standard of public services.
Wprowadzone rozwiązanie pozwala nie tylko lepiej organizować wizyty mieszkańców, ale także ułatwia pracę samych urzędników. Jasna struktura kolejek, automatyczne kierowanie interesantów do odpowiednich stanowisk i czytelna prezentacja informacji to elementy, które przekładają się na sprawniejszą obsługę i bardziej przewidywalne działanie urzędu. To przykład, jak technologia może wspierać instytucje publiczne w realizacji ich misji.
Efficient citizen service through modern queue technology
By implementing Dasoft’s queue management system, the City of Warsaw has improved both visitor comfort and operational efficiency. From the first day of launch, the benefits were clear: citizens can now obtain a ticket on-site or register their visit online, then follow real-time updates on in-office display screens.
This shift represents a major step forward administrative matters are now easier and faster to handle. Queues are more organized, and assigning visitors based on the type of request has simplified the entire process. Importantly, the system is designed to be as intuitive as possible.
City staff also benefit from greater control, the system provides real-time data on queue lengths and waiting times, enabling better allocation of resources and reducing the stress of unpredictable walk-ins.
Less waiting, more order– digital queue management in action
Large municipal offices handle a high volume of visitors daily, with a wide range of needs. Managing such complex foot traffic is a major challenge, especially when visitor flow changes dynamically. Warsaw’s digital queue system allows the office to respond to these shifts in real time.
The solution from Dasoft Technologies makes it easy to adjust the number of active desks to match current demand and to direct citizens based on the type of service they need. This ensures visitors are served as quickly as possible, while staff remain focused and efficient.
The result is a more structured service environment, visitors know exactly where to go and staff operate under clearer, more manageable conditions. This leads to better citizen experiences and measurable improvements in service delivery.
A new standard of service at the City of Warsaw
A digital queue system is more than a tool – it’s part of a broader shift in how local governments interact with residents. The City of Warsaw has embraced a solution that simplifies procedures, enhances communication and saves time for both citizens and staff.
The Dasoft Technologies system is designed to be straightforward and effective. Each visitor receives clear instructions, knows when and where they will be served, and employees no longer need to manually manage traffic or answer repetitive questions. This brings clarity, order and transparency to the entire process.
Introducing this new standard signals that the city is listening to its residents and willing to invest in solutions that deliver real value. Rather than a one-off innovation, it’s a strategic step toward smarter public service.
